Greeley, CO - We are thrilled to announce that PFC USA has been recognized as a Colorado Employer of Choice for 2023, presented by the Best Companies Group.

Greeley, CO - We are thrilled to announce that PFC USA has been recognized as a Colorado Employer of Choice for 2023, presented by the Best Companies Group.

Chicago – January 13th, 2023 – The Healthcare Financial Management Association (HFMA) today announced that, following rigorous review, PFC USA has once again achieved the “Peer Reviewed by HFMA®” designation for its Self-Pay Early Out and Debt Recovery Services. “Being recognized on HFMA’s Short List for the 11th year in a row is an incredible honor for PFC USA. Our Peer Review designation solidifies our approach of patient-centric business practices, and our commitment to providing world-class customer service to our clients that have trusted our company for nearly 120 years.” – Scott Raberge, Senior Vice President

HFMA's Peer Review process provides healthcare financial managers with an objective, third-party evaluation of business solutions used in the healthcare workplace. The rigorous, 11-step process includes a Peer Review panel review composed of current customers, prospects who have not made a purchase, and industry experts. The Peer Review status of the healthcare business solution and its performance claims are based on effectiveness, quality and...

ACA's Financial Literacy Website - The ACA International, the Association of Credit and Collection Professionals, has released its Consumer Financial Literacy Website. The website, www.knowmydebt.com, is geared toward educating consumers about financial literacy and the accounts receivable management industry. Know My Debt delivers tips and clearly worded explanations aimed at helping consumers improve their financial literacy and resolve their debts. Know My Debt assists consumers seeking answers to common debt questions, such as:

• How do I improve my credit score?
• When is a debt considered delinquent?
• When can a debt collector call me?

Know My Debt is available on PFC's website.

PFC USA is proud to announce its selection as one of the 2021 Best Places to Work in Collections! PFC has been recognized on the national Best Places to Work in Collections list through the accounts receivable management publication, InsideARM, 10 times since the award program’s launch in 2008 and placed among the top 3 national companies in the “Large Companies” category (150> employees) for 2021.

AccountsRecovery.net recently highlighted PFC's General Counsel and Compliance Officer, Nick Prola Esq., as part of their "Getting to Know" series:

"Nick Prola is one of those rare individuals who has spent time on both sides of the credit transaction, but started on the plaintiff’s side...

The Consumer Financial Protection Bureau (CFPB) is issuing a final ruling to revise Regulation F. The proposed regulation governs activities by debt collectors and clarifies information that collectors must provide to consumers during debt collection communications. Nick Prola, Esq., General Counsel & Compliance Officer at PFC, joined InsideARM's Senior Director of Education, Mike Bevel, and industry leaders to address rules outlined by the CFPB and recommend best practices to adhere to the CFPB's Model Validation Notice, as part of Regulation F. To view the webinar, please click this link. To access the slide deck used in this webinar,...

As a Healthcare Financial Management Association (HFMA) Peer Reviewed Partner, PFC was invited to address important challenges that healthcare providers are faced with in a recent HFM Magazine featured article. Scott Raberge, Senior Vice President of Marketing & Sales at PFC USA, addressed patient engagement in the Q&A session by HFM magazine: “Today, it’s not enough to passively receive, triage and treat. Healthcare organizations must develop optimized solutions that engage patients and focus on the patient’s experience”, said Raberge.

Read the full article at: https://bit.ly/329aNyO

For over 115 years, Professional Finance Company has been a trusted accounts receivable management name with our partners. We proudly announce that Professional Finance Company is now PFC USA! PFC USA reflects the nationwide reach and comprehensive scope of accounts receivables management services that we offer in 2020.

GREELY, Colo. -- PFC USA proudly announces its completion of a SOC 2 Type I audit, performed by KirkpatrickPrice. This attestation evidences PFC’s strong commitment to security and to delivering high-quality services to its clients by demonstrating it has the necessary internal controls and processes in place. “PFC has always strived for robust IT Security and Compliance programs and we are proud to have achieved SOC2 compliance as affirmation of those programs,” said Nick Prola, General Counsel and Director of Compliance at PFC.

GREELY, Colo. -- PFC USA proudly announces its completion of a SOC 2 Type I audit, performed by KirkpatrickPrice. This attestation evidences PFC’s strong commitment to security and to delivering high-quality services to its clients by demonstrating it has the necessary internal controls and processes in place. “PFC has always strived for robust IT Security and Compliance programs and we are proud to have achieved SOC2 compliance as affirmation of those programs,” said Nick Prola, General Counsel and Director of Compliance at PFC.

As an HFMA-Peer Reviewed company and premier business partner of the HFMA Colorado Chapter, PFC recently presented Patient Interactions & Payment Trends Amidst the Pandemic to the Colorado healthcare revenue cycle management industry as part of the Colorado HFMA summer webinar series. In the webinar, Nick Prola, General Counsel and Jerry Peer, Senior Vice President of Operations, discuss what’s being heard in response to patient calls in the pandemic environment and how that information is being utilized to better manage the patient experience.

Despite the progression and disruption of the coronavirus outbreak in all of our lives, we want to assure you that PFC is fully operational and ready to serve, and wanted to inform all of our stakeholders of our specific response. First, we have leveraged our technology and agility to remote-work enable 100% of our workforce, while still maintaining productivity and strict security and compliance standards. Remote-work enablement has allowed us to remain fully operational, adhere to social distancing guidelines and applicable stay-at-home mandates, ease the burden that school-closures have imposed on many of our working parents, and ease the anxieties of our employees and their families. Second, while treating all consumers with dignity and respect has always been a staple for PFC, we have implemented and adapted policies, protocols, training and techniques to ensure the highest levels of compassion, sensitivity and flexibility, particularly for consumers who have been impacted by the coronavirus in any way. Finally, while the way we conduct business looks different to us, it...

CFPB’s new proposed debt collection rules to have major impact on medical collections

April 16, 2019 - PFC's Client Relationship Specialist, Isaac Tovar, volunteered at the Latino Youth Leadership Conference, hosted by the University of Northern Colorado, UNC.

2018 is in the rear view mirror and we’re onto another exciting and challenging year for Professional Finance Company (PFC) and First Party Receivables Solutions (FPRS). Please take a moment to watch our 2018 recap video that highlights last year’s accomplishments and events

Professional Finance Company (PFC) has been honored by insideARM as the nation’s 2018 Best Call Center to Work For (previously known as the Best Places to Work in Collections). This marks the seventh time since 2008 and the fourth consecutive year PFC has earned recognition as one of the best places to work in the accounts receivable management industry. 2018 is the first year PFC has been ranked #1 in the Large Companies Category (150+ employees).

“The foundation of PFC's sustained success has always been our valued team-members,” said Mike Shoop, President & CEO. “Our employment practices and workplace culture are directly responsible for the consumer-centric approach, exceptional client service and industry-leading performance PFC delivers for its clients. We thank and congratulate all of our team for their role in helping us earn this distinction.”

insideARM is the nation’s leading news and information provider for the Accounts Receivable Management industry. The Best Call Centers to Work For program celebrates and recognizes excellence among work environments...

PFC’s Director of Compliance, Nicholas Prola, Esq. recently spoke at the ACA International Convention and Expo in Seattle, Washington. The Convention and Expo is the collection industry’s premier annual event and was attended by hundreds of industry leaders. Mr. Prola presented on recent TCPA and FDCPA issues concerning the growing network of Wi-Fi cell phone providers (also called Mobile Virtual Network Operators) such as Google’s Project-Fi and Republic Wireless. Mr. Prola specifically addressed the issue of “shadow numbers”: numbers assigned to Wi-Fi phone subscribers that are undisclosed to the consumer and have led to an increase in unintentional phone calls from businesses, including collection agencies. Mr. Prola shared how PFC is responding to this trend to ensure PFC remains compliant and our clients remain protected.

Professional Finance Company is proud to announce our recent recognition as one of the 2017 insideARM Best Call Centers to Work For. Since 2008, PFC has been selected six times for this award (previously Best Places to Work in Collections). The Best Places to Work program was designed to celebrate and recognize excellence among work environments in customer service, collections, and outsourcing. This year, just 29 companies in the country met the selection standards. This year marks the first time PFC qualified as a Large Company (150+ employees) through insideARM’s survey and placed second in this category. As a six time recipient, and for the third year in a row, PFC is honored to be recognized nationally as one of the best places to work in the accounts receivable management industry, and is committed to continuing our industry leadership in best employment practices.