PFC First develops customized communication workflows that combine strategic outreach, automation, and patient-preferred communication channels to maximize engagement and resolution opportunities. By leveraging phone, text, email, mail, live agent chat, and digital self-service options, we deliver a consistent patient experience that improves payment outcomes, reduces days in A/R, and supports overall revenue cycle performance.

ONEbill statements are designed with patient clarity in mind, presenting account information in an easy-to-understand format that reduces confusion and encourages faster payment. By simplifying the billing experience, providers can improve patient satisfaction while supporting stronger financial outcomes.

PFC First offers a secure, client-branded payment portal that provides patients with convenient 24/7 access to account information and payment options. By extending your organization's branding into the payment experience, we help build trust, improve engagement, and promote timely account resolution.

PFC First's Data Access & Retrieval Tool (DART) provides representatives with real-time access to key patient account information directly from client systems. This streamlined approach reduces navigation time, improves productivity, and enables representatives to resolve inquiries quickly and accurately during the first interaction.

PFC has maintained HFMA’s Peer Reviewed designation since 2012, recognizing our proven effectiveness, quality, value, and client satisfaction within the healthcare finance industry. This distinction is earned through HFMA’s rigorous evaluation process, which includes feedback from clients and industry experts. Re-certification is required every two years, and PFC has successfully upheld this designation through every review since first being named to the HFMA Short List.

PFC's commitment to quality, ethics, and security has earned recognition throughout the industry. Our credentials include HFMA Peer Reviewed designation, SOC 2 Type II certification, PCI DSS Certification, BBB accreditation and Torch Award recognition, 14-time designation as one of the Best Places to Work by InsideARM, and distinction as a leading provider of accounts receivable management services. These honors reflect our ongoing commitment to operational excellence, employee engagement, and client success.