Debt Recovery – PFC Rev
Contingency Recovery Service
PFC’s contingency debt recovery service allows you to submit accounts at no cost. PFC will introduce a competitive contingency fee and provide collection services until the account is resolved.
When determining the consumer’s ability and willingness to pay off a deliquent account, PFC utilizes Strategies for Maximum Accounts Receivable Management Turnover (SMART) analytics to evaluate the consumer’s payment behavior data – ensuring accounts are optimized within our workflows.
Locate Lost Customers
At PFC, every effort is made to find your customers and locate their assets. Internal skip-tracing techniques are systematically executed for every account followed by the use of online local and national databases with real-time updates to locate lost customers.
Report To Credit Bureau
PFC reports valid claims to the three nationwide credit reporting agencies: Equifax, Trans Union and Experian.
When it comes to accounts receivable management, PFC’s standards for compliance are unmatched. Our in-house legal counsel and compliance team stay abreast all industry regulations so you can place your accounts with confidence. PFC’s compliance program, QA360, utilizes robust tracking and reporting tools to evaluate compliance issues and trends and is able to link together nonconformities, complaints, client issues, and IT issues, creating a visual representation of root cause analysis and documented continuous improvement.
Flexible Debt Recovery
Our objective on every contact with your customer is to resolve the account. This often results in payment in full. In our first contact we assess your customer’s financial condition and determine the feasibility of an immediate payoff. For consumers that are unable to pay accounts in full, PFC will arrange a temporary payment plan.
We Listen First
Our Recovery Specialists are trained to be effective listeners as it is essential to gathering the information needed to evaluate the customer’s situation. By documenting information effectively, our recovery specialists can determine the best course of action in current and future collection efforts.
Our call analytics program allows PFC’s Professional Development Specialist to review call recordings and provide practical training to phone representatives. PFC’s unique approach to phone training has been highlighted in ACA International’s Collector Magazine.
Earning Consumer Confidence
An important factor in resolving debt quickly is to earn the confidence of our consumers. As consumer advocates, our Recovery Specialists accomplish this by treating your consumers with dignity and respect and actively listening to the consumer’s concerns. Positive communication with your consumers will help them understand why it is in their best interest to resolve their account.
“I spoke with Sam this morning. I had left a voicemail last night, and after reading all these negative reviews I was expecting the worst. However, he was really pleasant and helpful. He explained how the process worked, and in 72 hours it should be resolved. I was definitely pleasantly surprised, and I wanted to thank Sam for being so understanding.” – Julie, PFC Rev Consumer
“Like many people, I forgot about a debt that was several years old. I no longer received a collection notice in the mail and the debt had fallen off my radar. Completely my fault! When I called to pay the debt, Vanessa was very kind and respectful. I truly appreciated the kind, calm demeanor of the agent I spoke with, Vanessa.” – Marcie, PFC Rev Consumer
“Debt collection is never a fun business but I really appreciate the process and service I received while clearing up a medical bill that went to their office for collection. They were very informative about the process and the incident in question and helped me quickly resolve the issue. I’m thankful for that. Maureen was my service rep and was very helpful and courteous.” – Ryan, PFC Rev Consumer
OMNICHANNEL PREFERRED SOLUTIONS (OPS):
With Omnichannel Preferred Solutions, PFC makes it easy for your consumers to communicate with us and receive account updates in a manner that is custom-tailored to their needs. Whether it’s paying their bill, accessing their account, or chatting live or virtually with our friendly representatives, PFC is the pinnacle in consumer engagement.
Advantages of PFC’s Collection Service